Better Access to Rental Information

Landlords and tenants in B.C. now have improved access to information about rental laws and dispute resolution services through the Residential Tenancy Branch. Tenants and landlords can get information about their rights and responsibilities and access dispute resolution in whichever way is most convenient for them.

• In person at offices in Burnaby, Kelowna, Victoria and two offices in Vancouver
• Through the toll-free phone line at
  1-800-665-8779
• Online 24 hours a day at www.rto.gov.bc.ca

Along with better access to information, the Residential Tenancy Branch has reduced wait times for service on the phone lines, streamlined the application process, and scheduled dispute resolution hearings faster.

Responding to Climate Change

Improving energy and water efficiency in all buildings is an important part of the Province’s strategy to reduce greenhouse gas emissions in B.C. The first steps in greening the B.C. Building Code ensure that, for the first time, every new building in B.C. will meet standards for energy and water efficiency. The Province continues to work on other steps to reduce the impact of buildings on the environment.

In addition, new housing facilities built by BC Housing meet LEED certification and meet strict energy performance requirements in BC Housing’s High Performance Green House Gas Neutral Strategy.

These measures ensure B.C. is responding to global environmental concerns as a leader in environmental stewardship.

More Protection for New Home Buyers

The Province is increasing protection for people buying new homes through new compliance and enforcement tools, strengthening requirements for owner-builders, and developing new professional qualifications for licensed residential builders. Changes to the Homeowner Protection Act mean consumers are now better protected than ever and have access to more information about new homes they are considering buying.

Modernization of the Regulatory System

The Province is improving the way buildings and construction are regulated to respond to an increase in construction, changes in technology, a shortage of skilled trades, and increased liability exposure. This is the first step in the ongoing modernization strategy. It sets the stage for future improvements that will ensure buildings in B.C. continue to be built to high standards for safety and quality.